Please read these Terms and Conditions carefully. By accessing, browsing, or using www.tecnoviq.com.my, you acknowledge what you have read, understood and agree to be bound by the Terms and Conditions. If you do not agree to be bound by the Terms and Conditions, you should discontinue your use or access to this Site.

Shipping & Delivery

1. All shipping cost will be clearly indicated upon check out.

2. After your order is verified and payment has been made, you can expect to receive your order within the following time frame:
a) Within 4-6 working days for Peninsular Malaysia (excluding Saturday, Sunday & Public Holidays).
b) Within 5-7 working days for Sabah & Sarawak (excluding Saturday, Sunday & Public Holidays).

3. Pivot Red Sdn. Bhd. aims to deliver the Product to you at the place of delivery requested by you in your Order.

4. Pivot Red Sdn. Bhd. aims to deliver within 7 working days from order made, but Pivot Red Sdn. Bhd. cannot promise an exact date when you submit your Order.

5. Pivot Red Sdn. Bhd. order cut off day shall be 12.00PM daily. Any order made after 12.00PM shall be processed on the following working day. Should the order fall on Friday, the next working day shall be on Monday.

6. Pivot Red Sdn. Bhd. always aim to deliver within the stipulated time frame of any Order, which Pivot Red Sdn. Bhd. accepts but cannot guarantee any firm delivery dates.

3. Pivot Red Sdn. Bhd. shall aim to let you know if Pivot Red Sdn. Bhd. is unable to meet the estimated delivery date, but, to the extent permitted by law, Pivot Red Sdn. Bhd. shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

4. Please note that Pivot Red Sdn. Bhd. only deliver orders within states in Malaysia, including Sabah & Sarawak.

5. Pivot Red Sdn. Bhd. delivers in our standard packaging, any special packaging is not applicable.

6. Pivot Red Sdn. Bhd. shall ensure the order is in good and presentable condition before the Product is being shipped out.

7. You must take care when opening the Product so as not to damage it, particularly when using any sharp instruments. It is your responsibility to ensure that the Products are sufficient and suitable for your purposes and meet your individual requirements. Pivot Red Sdn. Bhd. do not warrant that the Products will meet your individual requirements. You acknowledge that the Products are standard and not made bespoke to fit any particular requirements that you may have.

Cancellation

1. Pivot Red Sdn. Bhd. may cancel an order if the Product is not available for certain agreeable reason between customer and Pivot Red Sdn. Bhd.

2. Pivot Red Sdn. Bhd. shall notify the case and return any payment that has made, as agreed and acknowledge by Pivot Red Sdn. Bhd.

3. Pivot Red Sdn. Bhd. shall refund the money received, but it may not be via the same method as it was made via the payment gateway.

4. Pivot Red Sdn. Bhd. shall not accept any cancellation of order for any possible reason, except for cases as mentioned in (Cancellation 1.)

Faulty Products

1. Pivot Red Sdn. Bhd. warrants that:
a) the Product will be delivered undamaged in the quantities ordered; and
b) the Product will conform with the manufacturer’s latest published instructions as set out on the Site or in our Product material at the time of your Order.

Returns and Refunds

1. All items ordered are strictly non-returnable, non-refundable and non-exchangeable.

Guarantee and Complaints Management

1. Pivot Red Sdn. Bhd. shall perform our obligations under these Terms and Conditions with reasonable skills and care.

2. Pivot Red Sdn. Bhd. places great value on our customer satisfaction. You may contact us at any time using the contact details given. Pivot Red Sdn. Bhd. will attempt to address your concerns as soon as reasonably possible and will contact you upon receipt of any relevant enquiry or complaint.

3. Should you have any enquiries or complaints, kindly contact us at 03-78870378 or fill up the complaint form and email to: customerservice@tecnoviq.com.my.
In the event of a complaint, kindly describe the object of your complaint as accurately as possible and where applicable, send us copies of the Order or at least the order number that Pivot Red Sdn. Bhd. assigned you in the Confirmation of Order.

4. If you did not receive any response from us within 5 working days, please make further enquiries. In rare cases, your emails may be caught up in our spam filters or failed to reach us, or correspondence that we sent you may otherwise have not reached you.

Availability of the Website, Security and Accuracy

1. Whilst Pivot Red Sdn. Bhd. endeavours to make the Website available 24 hours a day, we cannot be liable, if, for any reason, the Website is unavailable for any time or for any period. Pivot Red Sdn. Bhd. makes no warranty that your access to the Website will be uninterrupted, timely or error-free. Due to the nature of the Internet, this cannot be guaranteed. In addition, Pivot Red Sdn. Bhd. may occasionally need to carry out repairs, maintenance or introduce new facilities and functions.

2. Access to the Website may be suspended or withdrawn to or from you personally or all users temporarily or permanently at any time and without notice. Pivot Red Sdn. Bhd. may also impose restrictions on the length and manner of usage of any part of the Website for any reason. If we impose restrictions on you personally, you must not attempt to use the Website under any other name or user.

3. Pivot Red Sdn. Bhd. do not warrant that the Website will be compatible with all hardware and software which you may use. Pivot Red Sdn. Bhd. shall not be liable for damage to, or viruses or other code that may affect, any computer equipment, software, data or other property as a result of your access to or use of the Website or your obtaining any material from, or as a result of using the Website. Pivot Red Sdn. Bhd. shall also not be liable for the actions of third parties.

4. Pivot Red Sdn. Bhd. may change or update the Website and anything described in it without notice to you.

5. Whilst Pivot Red Sdn. Bhd. endeavours to ensure that the information and materials on the Website are correct, no warranty or representation, express or implied, is given that they are complete, accurate, up-to-date, fit for a particular purpose and, to the extent permitted by law, Pivot Red Sdn. Bhd. do not accept any liability for any errors or omissions. This shall not affect any obligation which Pivot Red Sdn. Bhd. may have under any contract that we may have with you to provide you with services, including any obligation that we may have under that contract to provide you with accurate information and advice, and which Pivot Red Sdn. Bhd. may do through a secure part of the Website available to people who use the appropriate password.

6. The material contained on the Website is provided for information purposes only and it shall not give rise to any commitment or obligation by us. Any information on the Website shall not constitute any part of an offer or contract.

Information about you and your visits to the Website

1. We process information about you in accordance with our Privacy Policy. By using the Website, you consent to such processing and you warrant that all data provided by you is accurate.